Shipping Policy
Last Updated: 11 September 2026
SONOMAMA creates lighting and home objects with an emphasis on material, proportion and craftsmanship.
Because our products may be handcrafted, finished in-house and prepared with particular care, delivery timelines can vary depending on the product, availability, customisation and destination.
1. Shipping Destinations
We currently ship to locations where our logistics partners can safely and reliably deliver.
Shipping availability may vary depending on the product and destination.
If a particular location cannot be serviced, our team will contact you where possible.
2. Order Processing
Orders are processed after successful payment confirmation.
Processing time may vary depending on:
- Product availability;
- Whether the product is ready to ship;
- Customisation requirements;
- Production schedules;
- Quality-control checks;
- Packaging requirements.
Made-to-order and customised products may require additional production time.
The estimated processing or dispatch timeline, where applicable, will be communicated on the product page, checkout or through direct communication.
3. Delivery Times
Delivery time depends on the destination, shipping method, product availability and logistics conditions.
An estimated delivery date is an estimate and not a guaranteed delivery date unless expressly stated otherwise.
Delivery may take longer during:
- Weekends and public holidays;
- Peak sale periods;
- Severe weather;
- Transportation disruptions;
- Remote-area deliveries;
- Customs or regulatory checks;
- Unforeseen supply-chain or logistics events.
4. Shipping Charges
Shipping charges may vary according to:
- Destination;
- Order size;
- Product weight and dimensions;
- Packaging requirements;
- Delivery method;
- Installation requirements, where applicable.
Any applicable shipping charge will be displayed at checkout or communicated to you before order confirmation.
5. Large & Fragile Products
Some SONOMAMA products may require specialised packaging or handling due to their size, weight, material or construction.
For such products, delivery arrangements may differ from standard parcel delivery.
Additional handling or delivery requirements, if applicable, will be communicated before dispatch.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information.
Please check your details carefully before completing your order.
SONOMAMA may not be responsible for delays, additional charges or failed delivery resulting from incorrect or incomplete information provided by the customer.
7. Delivery Attempts
Our logistics partner may make one or more delivery attempts depending on its standard procedures.
If delivery cannot be completed because the recipient is unavailable, the address is incorrect or access to the property is unavailable, additional delivery arrangements may be required.
Any additional charges arising from customer-related delivery failures may be payable by the customer.
8. Inspection on Delivery
We recommend inspecting the outer packaging at the time of delivery where possible.
If the package appears visibly damaged, please photograph the packaging before opening it.
After opening the package, inspect the product carefully and contact SONOMAMA promptly if you believe the product has been damaged during transit.
Please retain all packaging until the matter has been resolved.
9. Installation
Some lighting products may require professional installation.
Unless specifically stated otherwise, delivery does not necessarily include installation.
Customers should arrange installation through a suitably qualified professional and ensure that the electrical infrastructure is appropriate for the product.
10. International Orders
Where international shipping is offered, additional charges may apply, including customs duties, import taxes, local taxes, clearance charges or other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, such charges are generally the responsibility of the customer.
International delivery timelines may also be affected by customs and local regulations.
11. Shipping Delays
SONOMAMA works with logistics partners to deliver orders as efficiently and safely as possible.
However, once an order has been handed over to a carrier, certain aspects of transportation are outside our direct control.
We are not responsible for delays caused by circumstances beyond our reasonable control, including weather events, strikes, transportation disruptions, customs delays, government restrictions or other unforeseen events.
We will, however, make reasonable efforts to assist you in resolving delivery issues.
12. Lost or Missing Shipments
If tracking information indicates that an order has been delivered but you have not received it, please contact us promptly.
We may work with the shipping partner to investigate the delivery.
Where an order is confirmed as lost in transit, SONOMAMA will determine the appropriate resolution in accordance with the applicable shipping terms and law.
13. Split Shipments
Where an order contains multiple products with different availability or production timelines, SONOMAMA may ship products separately where appropriate.
You may receive separate tracking information for different shipments.
14. Tracking
Where tracking is available, tracking information may be shared with you by email, SMS or other appropriate communication channels.
Tracking updates are provided by the relevant logistics provider and may not update immediately at every stage of transit.
15. Contact Us
For questions regarding shipping, delivery or an existing order, please contact:
Address:Â 64/3, Satti Street, In Front of Loharan Mosque, 247667
Email:Â Â somomama096@gmail.com
Phone:Â 93199 98889, +91 78959 06300, 7017977919
Please include your order number when contacting us about an existing shipment.
16. Policy Updates
SONOMAMA may update this Shipping Policy from time to time.
The latest version will be published on this page with the applicable "Last Updated" date.
17. Order Cancellation & Shipping Changes
Requests to change the shipping address or delivery details should be made as soon as possible after placing an order.
Once an order has been processed, packed or handed over to the logistics partner, changes to the delivery address or shipping arrangements may not always be possible.
Any additional costs resulting from an approved change may be payable by the customer.
18. Delivery Confirmation
Delivery is considered completed when the shipment is delivered to the address provided at the time of order or otherwise confirmed by the relevant logistics provider.
Customers are encouraged to ensure that someone is available to receive the shipment where required, particularly for large, fragile or high-value products.
